Frequently Asked Questions

Commercial cleaning rates depend on the size of your space, the type of service, and how often you need it. Office cleaning for a small space under 500 sq ft starts at approximately $80–$130 per visit. Larger facilities and more specialised services (floor stripping, post-construction, industrial) are priced accordingly. Use our estimate calculator to get a real-time price range based on your specific situation — no signup required.

Yes. After a free site assessment, we prepare a written proposal with a fixed price per visit. That number doesn't change based on how long the team takes — you pay for the scope of work agreed upfront, not for hours. There are no surprise charges on your invoice.

No. We offer one-time, monthly, bi-weekly, and weekly cleaning with no minimum commitment for most services. That said, clients on regular schedules receive discounted per-visit rates (up to 25% off for weekly service). Long-term contracts are available for commercial clients who prefer them.

For new clients, the first visit often takes longer than subsequent visits because it establishes the baseline condition of the space. We reflect this in our proposal — you'll always know the first-visit price before we start. There are no hidden onboarding fees.

The fastest way is our online quote request form — takes under three minutes and we respond within 24 hours. You can also use our estimate calculator for an instant ballpark range, or call us directly at (438) 989-3656 during business hours.

We offer commercial cleaning (offices, retail spaces, professional environments), residential cleaning (houses, condos, apartments), and industrial cleaning (warehouses, factories, technical zones). Within each category, we offer specialised services including deep cleaning, carpet and rug cleaning, floor stripping and waxing, window cleaning, and post-construction cleaning. See our services page for the full list.

Both. We handle one-time deep cleans, post-renovation cleaning, and move-in / move-out cleans, as well as ongoing weekly, bi-weekly, and monthly contracts. One-time clients receive the same quality of service as long-term contract clients — the protocols don't change.

Yes. Our teams arrive fully equipped with all cleaning products, equipment, and protective gear. You don't need to provide anything. All products are eco-certified — biodegradable, non-toxic, and WHMIS compliant. If you have specific product preferences or allergies, let us know in advance and we will accommodate them.

Yes, and we actively encourage it. Consistent team assignment means the same people learn your space, your preferences, and your standards over time. We make every effort to assign the same team to your account. If a team member is unavailable, you are notified in advance.

Yes. We offer early morning, evening, and weekend cleaning slots for commercial and industrial clients who need their space cleaned while staff are not present. Scheduling flexibility is one of the reasons clients choose us over companies that only operate 9-to-5.

For most new clients in our primary service areas, we can begin within 5 business days of signing. For urgent or one-time needs, call us directly at (438) 989-3656 — we do our best to accommodate short-notice requests when capacity allows.

Use the Book a Time button anywhere on our site to schedule a free, no-obligation site assessment. Choose a date and time that works for you and a specialist will visit your space, evaluate your needs, and prepare a written proposal. The assessment is completely free and carries no obligation to proceed.

Yes. We ask for at least 48 hours notice for changes or cancellations to avoid a short-notice fee. Contact us by phone or email and we will reschedule at no cost. Recurring clients can adjust their schedule at any time — your contract is not locked to specific dates.

We return to correct it — at no charge. Every contract includes a satisfaction guarantee: if a visit does not meet the agreed scope of work, contact us within 24 hours and we will schedule a corrective visit within 48 hours. No debate, no invoicing, no delays.

Yes. Every product in our kit is biodegradable, non-toxic, and free of harsh chemical residues. All products are reviewed annually and must meet three criteria: biodegradable within 28 days, no WHMIS environmental hazard classification, and approved for environments where children or immunocompromised individuals may be present. If you have specific concerns or allergies, tell us and we will provide a full product list for your review before the first visit.

Yes — this is a sourcing requirement, not a marketing claim. We do not use products that fail our eco-criteria regardless of cost or convenience. Our products are biodegradable, carry no harsh chemical residues, and are safe for use in offices, homes, schools, and medical facilities. We review our product list annually and replace anything that no longer meets our standards.

Yes. All Ménage Qualité employees undergo a background check before their first assignment. Our teams are direct employees — not subcontractors — which means we control the hiring, training, and vetting process from start to finish.

Yes. Ménage Qualité carries full commercial liability insurance covering all team members and all client premises. You are protected from day one. A certificate of insurance is available on request for commercial and industrial clients who require it for compliance purposes.

We currently serve clients in Montreal, Laval, Longueuil, Brossard, Toronto, Ottawa, Calgary, and Vancouver. Within each city, we cover the surrounding suburbs and municipalities. See our service areas page for the full coverage map, or contact us if your city is not listed — we may still be able to help.

Yes. In the greater Montreal area we serve the Island of Montreal (all 19 boroughs), Laval, the South Shore (Longueuil, Brossard, Saint-Bruno, Boucherville), and the North Shore. If you are unsure whether your location is covered, call us or use the contact form — we respond within one business day.

Yes. Our Montreal and Quebec teams are fully bilingual. All contracts, protocols, invoices, and client communication are available in either English or French. This site, our quote process, and our booking system all operate in both languages.

Yes. We manage multi-site contracts for commercial clients with offices or facilities in more than one city. A single account manager handles your full portfolio — you get one invoice, one point of contact, and consistent protocols across all locations.

A Ménage Qualité specialist will contact you within 24 hours. We arrange a brief site visit or phone assessment to understand your space and requirements. You then receive a written, fixed-price proposal — no obligation to proceed. If you accept, we coordinate a start date and your first cleaning is scheduled. The whole process from quote request to first visit typically takes 5–7 business days.

Yes. We have extensive experience working with property managers, strata corporations, building owners, and facilities management companies. We can manage cleaning programs across multiple units, common areas, and building types. We adapt our protocols to building access requirements, bylaws, and tenant schedules.

Every visit is followed by a supervisor sign-off against the agreed scope of work. We conduct periodic quality audits and follow up with clients after new contracts begin, after any service change, and at regular intervals thereafter. If your standard slips, we want to know before you do.

Three ways: submit a quote request online (under 3 minutes, we respond within 24 hours), book a free site assessment at a time that works for you, or call us directly at (438) 989-3656 during business hours. Whichever path you choose, you'll speak to a real person — not a chatbot.