Privacy Policy

Ménage Qualité is a professional cleaning and maintenance company serving residential, commercial, and industrial clients across the Greater Montreal area. We are committed to protecting the personal information of our clients, prospects, website visitors, employees, and job candidates.

This policy governs the collection, use, storage, sharing, and protection of data — both through digital channels (website, forms, cookies) and offline methods (phone calls, emails, contracts). This policy applies to all persons whose information we process in connection with our services or website usage.

Personal information encompasses any data identifying an individual directly or indirectly, including name, postal address, email address, phone number, IP address, or any other identifier specific to a person.

This policy covers all service categories and user types: clients, prospects, website users, employees, and subcontractors, regardless of information submission method.

Information you provide directly:

• Full name
• Email address
• Phone number
• Service address or relevant location
• Information required to prepare a quote, contract, or deliver a service
• Comments, requests, or messages sent via website or email

Information collected automatically:

• IP address
• Device type, browser, and operating system
• Browsing data: pages visited, session duration, and interactions
• Cookies, unique identifiers, and similar tracking technologies (where applicable)

We use collected information to:

• Deliver cleaning and maintenance services
• Prepare quotes, contracts, and invoices
• Communicate regarding scheduling, follow-ups, and service coordination
• Manage client relationships, including service history and follow-up
• Improve our website, tools, and service quality
• Fulfill administrative, legal, and billing obligations
• Personalize website content or communications based on your preferences (where applicable)

By providing your information or using our website, you consent to its collection and use as described in this policy. You may withdraw your consent at any time through the stated processes.

We never sell, rent, or trade your personal information to third parties. Limited sharing occurs only in these circumstances:

• Service providers and subcontractors performing cleaning or support services — exclusively under binding confidentiality agreements
• Legal authorities when required by law, court order, or regulatory obligation
• Technical partners such as website hosting or analytics providers — only when necessary for website function, under appropriate data processing agreements

You may request restrictions on sharing with specific parties by contacting us, though this may limit access to certain services.

Our website uses cookies and similar technologies to enhance your experience. We:

• Inform users of their use upon first visit
• Seek consent before placing non-essential cookies (analytics, preferences, marketing)
• Use essential cookies without consent — strictly necessary for website functionality

You may disable or manage cookies through your browser settings. Refusing non-essential cookies may affect certain features but will not prevent access to our services.

Ménage Qualité implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, disclosure, alteration, theft, or misuse. Access to personal data is restricted to staff and service providers who need it for service delivery, and they are bound by confidentiality obligations.

No method of transmission or storage is 100% secure. For any security concerns, please contact us at info@menagequalite.ca.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected — including service delivery, legal and accounting obligations, and dispute resolution. When no longer necessary, data is securely deleted or irreversibly anonymized. Retention periods vary by data category and applicable legal requirements.

Under Quebec and Canadian privacy law, you have the following rights:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request erasure when data is no longer needed
• Withdrawal of Consent: Withdraw consent for certain uses at any time
• Information: Obtain details about how your data is used, stored, and shared
• Complaint: File a complaint with the Commission d'accès à l'information du Québec if needed

To exercise these rights, contact us at info@menagequalite.ca. We respond within 30 days.

We may update this policy to reflect legal changes, business practice modifications, or technology updates. Updated versions appear on this page with a revised date. Continued use of our website or services after a policy update is posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Privacy Representative: Mr. Ben, Ménage Qualité S.E.N.C.

Contact Information:

• Address: 9151 Boul Des Galeries D'Anjou, Anjou, Québec H1J 2C9
• Phone: 438-989-3656
• Email: info@menagequalite.ca