Privacy Policy

Ménage Qualité is a professional cleaning and maintenance company serving residential, commercial, and industrial clients across the Greater Montreal area.

We are committed to protecting the privacy and security of the personal information belonging to our clients, prospects, website visitors, employees, and candidates. This Privacy Policy describes how we collect, use, store, share, and protect personal data — both online (website, forms, cookies) and offline (calls, emails, contracts).

This policy applies to all persons whose information we process in connection with our services or website.

"Personal information" means any data that directly or indirectly identifies an individual, including but not limited to: name, postal address, email address, phone number, IP address, or any other identifier specific to a person.

This policy applies to all services provided by Ménage Qualité, whether you are a client, prospect, website user, employee, or subcontractor. It applies regardless of how your information was provided — online, by phone, by email, or in person.

Information you provide directly

• Full name
• Email address
• Phone number
• Service address or relevant location
• Information required to prepare a quote, contract, or deliver a service
• Comments, requests, or messages sent via our website or email

Information collected automatically

• IP address
• Device type, browser, and operating system
• Browsing data: pages visited, session duration, and interactions
• Cookies, unique identifiers, and similar tracking technologies (where applicable)

We use the information we collect to:

• Deliver our cleaning and maintenance services
• Prepare quotes, contracts, and invoices
• Communicate with you regarding scheduling, follow-ups, and service coordination
• Manage the client relationship, including service history and follow-up
• Improve our website, tools, and service quality
• Fulfill administrative, legal, and billing obligations
• Where applicable, personalize website content or communications based on your preferences

By providing your information or using our website, you consent to its collection and use as described in this policy. You may withdraw your consent at any time — please see Your Rights below.

Your information may be shared only in the following limited circumstances:

• Service providers & subcontractors engaged to perform part of our cleaning or support services — solely under binding confidentiality agreements.
• Legal authorities when required by law, court order, or regulatory obligation.
• Technical partners such as website hosting or analytics providers — only where necessary for the website to function, and under appropriate data processing agreements.

In certain cases you may request that your information not be shared with specific parties — please contact us to discuss. Restricting sharing may limit access to some services.

Our website may use cookies and similar technologies (session identifiers, pixel tags, analytics scripts) to improve your experience. Where we do, we:

• Inform you of their use upon your first visit
• Seek your consent before placing any non-essential cookies (analytics, preferences, or marketing cookies)
• Use only essential cookies without consent — these are strictly necessary for the website to function

You may disable or manage cookies through your browser settings at any time. Refusing non-essential cookies may affect some website functionality, but will not prevent you from accessing our services.

Ménage Qualité implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, disclosure, alteration, theft, or misuse.

Access to personal data is strictly limited to staff members and service providers who need it to deliver our services, and only for that purpose. All parties with access to personal data are bound by confidentiality obligations.

While we take every reasonable precaution, no method of transmission or storage is 100% secure. If you have concerns about the security of your data, please contact us at info@menagequalite.ca.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected — including the delivery of services, legal and accounting obligations, and dispute resolution.

When data is no longer required for any of these purposes, it is either securely deleted or irreversibly anonymized. Retention periods vary by category of data and applicable legal requirements.

Under applicable Quebec and Canadian privacy law, you have the following rights regarding your personal information:

We may update this Privacy Policy at any time to reflect changes in law, our business practices, or the technologies we use. The updated version will be published on this page with a revised "Last updated" date at the top.

Continued use of our website or services after a policy update is posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

For any question, access request, correction, withdrawal of consent, or complaint relating to your personal information, please reach out to our privacy representative:

Mr. Ben — Privacy Representative, Ménage Qualité S.E.N.C.